Frequently Asked Questions
General
If used correctly, a website can be one of the most powerful promotional tools your business can have. In a way, it acts as an online shop window, allowing potential customers to easily view your products and services from anywhere and at any time, as well as to contact you quickly and conveniently if they are interested. Having a website increases your visibility and gives visitors the information they need to make an informed decision about whether to do business with you. Additionally, a well designed website can help build your business’s brand and reputation, advertise your business online, and make it discoverable by search engines like Google, Bing, etc.
Absolutely! We offer unlimited free trial, no credit card required. You can build a website, preview it, customize it to your liking, select a domain name - all without spending a single dollar or even sharing your credit card information. A subscription is only required to make your website visible to your potential visitors when you are satisfied with its appearance and structure
After creating a free Webary account, you will be asked a series of 5 - 15 questions about your project and design preferences, which will be used to immediately generate a fully customized, ready to use website. Some questions will ask you to type in free text (e.g., key selling points for your business) or upload images, but you can always start with a simple first draft and update any information later.
Our mission is to offer the simplest and the fastest website building tool available on the market. The exact timing will depend on how much information you want to share on your website and how quickly you are able to answer some questions like free text descriptions (e.g., key selling points for your business) or image uploads. With that in mind, we expect that most users will need approximately 5 - 30 minutes to get a first, fully customized and ready to use version of their website. An average user will likely need approximately 10 - 15 minutes.
The easiest way to make a more visually appealing website is to add images. When building your website with Webary, many questions will allow you to upload images to accompany your key selling points, team bios, etc. While it is absolutely not required, make sure to use those opportunities to add images whenever you can.
Currently, Webary doesn’t offer ways to collect online payments from your visitors, but this functionality will be added in the near future. In the meantime, you can share your contact information on your website and collect all payments over the phone, in person or through other tools available on the market.
With Webary, you can keep your piece of mind. All our sites are secured with TLS encryption and we use industry-leading hosting providers with multiple layers of security protection. We don’t store any of your sensitive payment information and instead do all our payment processing through Stripe, a recognized market leader in secure payments. Stripe is a certified PCI Service Provider Level 1, which is the most stringent level of certification available in the payments industry.
Billing
After you submit your payment details on a checkout page, you will be redirected to the subscription status page which will specify the most up-to-date status of your transaction. Sometimes the processing of your payment can take a bit more time, in which case the subscription status screen will reflect that. However much time it takes though, once the payment successfully comes through, you should receive a confirmation email from us to notify you that the payment was received and your subscription was successfully activated. Finally, if you paid with a credit or debit card, you can usually check the status of the payment by logging into your credit/debit card account.
If you purchase a paid subscription to our Platform, you may cancel it at any time. As soon your subscription gets canceled, no further invoices will be generated for it, and your payment method will not be charged any more. So that we are able to recover some cost of initiating your subscription, your first monthly payment (if your subscription was on a monthly billing schedule) and up to 10% of your annual payment (if your subscription was on a yearly billing schedule) are non-refundable. Upon your request, any following monthly payments and up to 90% of an annual payment can be refunded on a prorated basis (i.e., accounting for the number of days when your subscription was actually active). For your convenience, we will also be proactively issuing any eligible prorated refunds that exceed 20% of your annual payment, but we cannot guarantee that such proactive refunds will be issued immediately upon cancelation. Please contact us at support@webary.com with any questions.
Security & Privacy
Websites built on our platform use use SSL/TLS certificates and TLS (Transport Layer Security) protocol to encrypt the connection and prevent eavesdroppers (such as hackers on public Wi-Fi) from reading sensitive information
No, Webary does not store any sensitive information like credit cards, social security numbers, etc.
We do all our payment processing through Stripe, a recognized market leader in secure payments. Stripe is a certified PCI Service Provider Level 1, which is the most stringent level of certification available in the payments industry
As a crucial part of our Terms & Conditions, Webary prohibits the use of our Platform for any unlawful purposes.
As specified in our Privacy Policy, Webary does not sell, rent or lease its customer lists to third parties. We may share data with trusted partners to help perform statistical analysis or provide customer support. All such third parties are prohibited from using your personal information except to provide these services to Webary, and they are required to maintain the confidentiality of your information. Please read our Privacy Policy for more details.
You can always delete your websites and your user account with Webary at any point. If you wish, subject to certain exceptions described in our Privacy Policy, you can also submit an official request for the deletion of your personal information from our records and the records of any of our service providers. Please refer to our Privacy Policy for more details.
Domains
A domain name is a human-readable address used to identify a website on the internet. In simple terms, it’s what you type into your browser’s address bar to visit a website — for example: www.google.com or example.org.
You need a domain name for your website because it provides a professional, accessible, and easy-to-remember identity on the internet.
Yes, you can select a free custom domain (e.g., yourbusinessname.com) when you subscribe to our Standard subscription plan. While the availability of specific popular custom domain names might be limited, we have proprietary tools to help you find the best available match for your business.
Yes, you can easily link your Webary website to any of the domains that you registered independently with other providers.
Webary offers domains that end in '.webary.com' (e.g., yourbusinessname.webary.com) with all of our paid plans. With Standard plan, you can also add a custom domain as well as you Webary domain.
Yes, you can always add a new domain name or change an existing one after the initial subscription. However, additional custom domain names might cost extra to ensure that we can cover our expenses related to procuring them.
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